Frequently Asked Questions
Basics online prices are the same as our in-store prices. A $1.99 shopping fee applies. Out-of-stock items will not appear for sale online. Special orders are not available online. Please see the additional terms and policies below.
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Greetings, Basics Phone & Online Shoppers!
Basics is proud to have kept up with the big regional and national grocery chains by offering shopping and delivery services for our customers, ever since the pandemic! In fact, we informally offered them to a handful of homebound customers many years before the pandemic, because it was the right thing to do. That said, our current shopping and delivery pricing was built on pandemic survival, not long-term sustainability or growth.
To keep offering you the best value and convenience, beginning February 15th, 2026, the following policies will go into effect:
Instead of a 24-hour turnaround, orders will be available in 4 hours or less!
A NEW Saturday 4-6 p.m. delivery window will be added.
Phone and online orders will incur a $1.99 fee for our staff to shop for you. This will not apply to “do you have this in stock today?” phone calls, but it WILL apply for us to shop for you and set the items aside for you with your name and contact information, regardless of whether you plan to pay during that phone call or later (holds).
Delivery in Janesville city limits will be $5 for orders under $75, and FREE for orders $75 and up!
The fine print: Applies to orders over the phone and online. $5 delivery fee applies to orders under $75 before tax and after any applicable discounts. Orders must be placed by 12:00 p.m. for same-day delivery. Delivery windows are 10 a.m.-12 p.m. & 4 p.m.-6 p.m. weekdays or 4 p.m.-6 p.m. Saturdays. Pickup is available any time the store is open.
Thank you for your continued support!
- Your Basics Co-op Management Team
basicscustomerservice@gmail.com / 608-754-3925
Who can order?
Everyone can order from Basics using our Co+op Cart online shopping site. Orders can be ready in 4 hours or less, for a $1.99 shopping fee.
If you are not a Basics Co-op Owner you are absolutely still welcome to shop! The prices you see online are for the general public. Co-op Owners must be logged in to their Co-op account in order to see and receive Owner discounts.
How do I log in?
If you're a Basics Co-op Owner, DO NOT Register a new account! You already have an account. Please DO NOT create a new one - it will not link to your in-store account. You will not receive Owner discounts.
Your Owner account includes a record of your past year of purchases, a list-making function, your daily discounts, a digital wallet, and more!
Find and click the Sign In link.
Find the gray box at the top of the page where it says “Already signed up for an account in store? Great! All you need to do is set your password to start using the site; no need to create a new account. To set your password, please click here.” Click on the word here, which is a link.
Choose Email as your Reset Method. Enter the email associated with your Co-op Owner account. If you’re not sure what is on file, feel free to call the service desk.
You will receive a verification code to your email*. Follow the instructions and you'll be all set to shop!
*If you receive an error message instead of a verification code, call the service desk at (608)754-3925, and we'll update your email address in your Owner account.
2. If you are not a Basics Co-op Owner, please Register for a new account. Thank you!
How do I pay for my order?
Pay online, over the phone, or at the service desk.
All Card Payment Methods: When you pay online, at order confirmation, a pre-authorization request will be sent to your cardholder for the estimated total. Your estimated total may be different than your final charge after all items are picked and weighed in-store. Your card may be authorized for up to 10% over the original total to account for weighted item variability. We make every effort to stay at or below your approved total - but some packaged item weights (for example, packaged fresh meats) and products such as fresh produce may not be available at or below the average estimated weight. If your picked total is less than the estimated total, a refund will be applied to your card at finalization of the order in store. Any qualifying manual discounts applied in store (Super Tuesday Sale, Owner Appreciation, Owner Case Discount) will be reflected in your final charge but not the pre-authorization total.
Phone Payment: Choose in-store pickup or curbside pickup. Wait for the Ready email with your final total, then call the service desk at (608)754-3925 to give your credit card information.
*EBT SNAP: We are happy to accept EBT SNAP online. SNAP cannot be applied over the phone. SNAP cannot be used to pay for shopping or delivery fees, glass bottle deposits, or non-eligible items. Please have another method of payment ready. See What Can SNAP Buy? | Food and Nutrition Service (usda.gov) for more details.
You may cancel your order for a full refund to your EBT SNAP card online at any time before your online order is marked complete. At this time, all refunds to EBT SNAP cards after the order has been marked complete must be processed in person at our service desk. This includes orders marked complete but not picked up or delivered.
How do I receive my order?
Curbside pickup and in-store pickup reservations are available from 4 hours up to 7 days out from the time you place your order. Pickup is available any time the store is open.
Delivery within Janesville city limits is $5 for orders up to $74.99 and FREE for orders over $75 (pre-tax and after any applicable discounts).
Janesville Delivery: Delivery windows are 10am-12pm or 4pm-6pm weekdays, and 4p.m.-6p.m. only on Saturdays. Please ensure your walkways are clear of snow and ice. Delivery is not available on Sundays, Super Tuesdays, Owner Appreciation Days, or holidays. CBD and alcohol cannot be delivered.
Pickup: Please feel free to arrive any time after you receive the Ready email. You do not need to wait for your original reservation time if your order is ready early. Please do not arrive before you receive the Ready email.
Curbside Pickup: Please park in the stall with the purple sign to the right of the front door, designated Order Pickup. Call (608)754-3925 to let us know you have arrived.
Shipping: Shipping cannot be arranged online. Call the store for details at (608)754-3925. CBD and alcohol cannot be shipped. Standard UPS ground rates apply.
Where are the discounts?
Co+op Deals, Fresh Deals, and Co+op Basics Everyday Low Prices (EDLP) are displayed online.
Discounts that are activated by purchasing specific item combinations, quantities, or purchase totals will become visible on your cart page after the qualifications have been met. This includes BOGO (Buy One, Get One FREE), daily Co-op Owner discounts (you must be logged in to your co-op account) , and the Access discount (you must be logged in to your co-op account).
Finally, some promotions are applied by the cashier in-store after your order has been picked and we verify that it is eligible. We call these manual discounts. This includes the Super Tuesday, Senior Tuesday, Co-op Owner Appreciation, Corporate Partner Wednesday, and Owner Case Discount.
If you are age 65 or wiser, let us know in the Order Instructions box. You may also use this box for any additional questions, notes, or requests regarding your order.
*The following discount exclusions apply for all orders regardless of shopping method, unless explicitly changed during a separate limited-time promotion: Discounts apply to regular-priced items only; excludes cafe, party platters, gift boxes/baskets, consignment items, ownership investments. EDLP = Everyday Low Price. These items are not discountable because they are priced as low as we can go, every day, for every customer! No need to join the co-op or wait for a special sale.
